SERVICES
Managed IT services based in Melbourne and Australia
Get a 24/7, cost-effective and high-functioning IT service that frees up your people for their real work.
All the benefits of technology without the pain
Technology can be a two-edged sword. It has the power to make your people more productive and your business more profitable. But on a ‘bad IT day’ it can generate anxiety, frustration and unexpected expenses. With managed IT services by SSDL, a Melbourne-based MSP with a global customer base, you can have the good without the bad. When we become your outsourced IT department, you can turn your full attention to driving your business forward.
What is ‘managed IT services’?
Instead of handling IT tasks in-house, you can contract SSDL to take care of all IT responsibilities. The services we provide can include network management, data backup and recovery, cybersecurity, system monitoring, software updates and overall IT support. Reliable 24/7 support ensures IT issues are resolved swiftly, to minimise downtime and maximise productivity.
The goal of managed IT services is to enhance the efficiency and effectiveness of your IT infrastructure, so that you can concentrate on your core business. What’s more, our clients find that having an optimised IT environment speeds up the achievement of overall business objectives.
As part of our managed IT service, we also handle IT procurement, sourcing commercial-grade hardware, communications equipment and software at competitive prices through our network of trusted brands and suppliers. From server equipment and desktop devices through to software licensing, we manage the process end-to-end, including delivery, installation and ongoing support, so you get the right technology without the hassle of dealing with multiple vendors.
The benefits of our managed IT services?
Whether your business is small, medium or large, managed IT services lets you harness best-practice technology and enterprise-level reliability without employing your own IT team.
Here’s a quick summary of why Australian businesses are increasingly moving to the MSP model:
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As your managed services provider, SSDL troubleshoots, updates and maintains your computer network, servers, workstations and associated infrastructure. We proactively monitor, identify and fix potential issues before they hurt your business.
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The IT landscape evolves rapidly, so after we’ve established a solid IT infrastructure and support programme, we provide you with a roadmap for future IT investment. We can deploy new technologies swiftly and adjust services to match your business requirements, helping you to keep up with (or overtake) your competitors.
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With our help, you can provide your employees with access to the applications, services, user-training and equipment they need to do great work.
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Our full outsourcing model provides a managed services and support plan that suits your budget and business requirements. Typically, it costs sufficiently less than having your own IT team.
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Handing your IT challenges over to us helps you to sleep better at night. Tech worries can drop off your radar, leaving more brain bandwidth for other challenges.
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Regular reports ensure you can see how your IT environment is performing against agreed benchmarks.
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Having a dedicated SSDL account manager means you’ll always know who to contact. This key person will orchestrate your managed IT services, calling on our specialists when needed.
Frequently Asked Questions
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Managed IT pricing is typically structured per user or per device each month, based on the scope of support and services required. As an outsourced IT department, we tailor a plan to your business size and needs rather than a one-size-fits-all package. Book a free consultation and we’ll provide a clear quote for your business.
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Our managed IT services cover 24/7 monitoring and help desk support, network management, data backup and disaster recovery, cybersecurity, software updates, and a dedicated account manager as your single point of contact. We act as your outsourced IT department end to end.
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Unlike large, corporate MSPs, SSDL runs an agile team of specialists rather than a rigid call-centre model, so you get responsive, personalised support with a dedicated account manager as your single point of contact. We’re also vendor-agnostic, recommending the right technology for your business rather than pushing one product line.
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Yes. Our managed IT services include 24/7 monitoring and support, so critical issues are identified and addressed around the clock, not just during business hours. This proactive monitoring helps prevent downtime before it affects your team.
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Yes. We regularly help businesses transition from another IT provider, including several who took on our team when a previous Melbourne provider closed. We manage the handover, documentation and knowledge transfer so the switch is smooth with minimal disruption to your operations.
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Onboarding timeframes vary with the size and complexity of your environment, but we manage the full process, from initial IT assessment and documentation through to migration and go-live, so your team experiences minimal disruption. We’ll give you a clear timeline after your free consultation.
Ready to talk about what you need?
Maybe you found this page by searching for ‘MSP Australia’ or ‘Managed IT service providers Melbourne’. Or you might have had a word-of-mouth recommendation. Either way, we’re ready to listen to your challenges and offer up some answers.