IT Support Melbourne
SSDL supports small and medium businesses right across metropolitan Melbourne from three locations - Melbourne CBD, Wheelers Hill and Narre Warren. Managed IT, cyber security and Microsoft 365, with a named account manager and fast local response, not an overseas call centre.
Managed IT support across metropolitan Melbourne
SSDL has supported Australian businesses since 2014. We work with organisations right across metropolitan Melbourne - the CBD and inner suburbs, the east through the Monash corridor, and the south-east out to Casey and Cardinia.
Remote support reaches you wherever you are, and most issues are resolved in the same session without anyone travelling. For work that needs hands on it, we operate from three Melbourne locations and our engineers spend most of the week at client sites, so attendance is arranged around your schedule rather than ours.
Where we work
The city and inner suburbs, including Docklands, Southbank, East Melbourne, Carlton and South Melbourne, where the work is mostly professional services and head offices running sites elsewhere.
The eastern suburbs and the Monash corridor, including Glen Waverley, Mount Waverley, Mulgrave, Clayton, Oakleigh and Rowville.
Melbourne’s south-east, including Berwick, Hallam, Fountain Gate, Cranbourne, Officer, Pakenham and the industrial estates around Dandenong South.
Several of our clients also operate interstate and a few have overseas sites. Those are supported remotely under the same policies, with local attendance arranged through our supplier network when someone needs to be there in person.
What managed IT support covers
A managed agreement covers day-to-day help desk support, proactive monitoring and maintenance so fewer things break, patching and endpoint protection, backup management, Microsoft 365 administration, device management from new starter to departure, and a named account manager who already knows your environment.
We also handle the larger pieces: office moves and fit-outs, server and cloud migrations, network and wireless design, unified communications, and hardware procurement at trade pricing.
Break/fix or managed IT
Break/fix means paying for IT after something has already gone wrong. The hourly cost looks lower until you count the hours your staff spent unable to work, and nobody has an incentive to stop the same fault recurring.
A managed agreement is a fixed monthly fee covering monitoring, maintenance, security and support. Because we carry the cost of things breaking, our interests and yours point the same way. The difference usually shows up around six months in, when the conversation stops being about firefighting and starts being about what the business needs next year.
Who we work best with
Melbourne businesses running Microsoft 365 and Windows, often across more than one site or with staff working from home, in sectors where confidentiality and compliance matter - professional services, healthcare, financial services, architecture and community organisations.
Plenty of our clients already employ an internal IT person. We work alongside them, covering after-hours and leave, providing specialist input on security and cloud, and delivering the projects a one-person team cannot absorb. That usually costs less than a second hire.
Why Melbourne businesses choose SSDL
SSDL is ISO 27001 certified for Information Security Management - independently audited and publicly verifiable, which is uncommon among providers our size and means the controls we recommend are ones we are held to ourselves.
We have been doing this since 2014, we are brand-agnostic so recommendations suit your business rather than a vendor target, and across the environments we manage we maintain 99.9% uptime with an average response time under 15 minutes.